Small Parcel

Once your order has shipped you will recieve an email with the tracking number(s) of your package(s). To track a UPS shipment please visit www.ups.com. You can also track your order in the Order History section of your Marketplace account page.

LTL/Freight

Heavier items will ship via one of our freight carriers. Once your order has shipped you will recieve an email with the tracking number(s) of your package(s) and the carrier name. To track your order please visit the carriers site. You can also track your order in the Order History section of your Marketplace account page.

Lost Order

If you believe your shipment is lost and did not arrive according to the tracking information please contact customer service at 866-657-0023 or email us at customer.service@sloanmarketplace.com. Please have your order number available.

Damaged Orders

If the product arrives damaged please contact customer service at 866-657-0023 or email us at customer.service@sloanmarketplace.com. Please have your order number available.

Print order confirmation

You can print a copy of your order confirmation by accessing your Order History and viewing your order. There will be an option to print order from that page.

Print Invoice/Receipt

You can print a copy of your invoice by accessing your Order History and viewing your order. There will be an option to print an invoice for a specific shipment.

Frequently Asked Questions

Categories

Need more information?

Sloan Customer Care Center

Sloan Order questions?

Technical Support

Manage Your Account

Create an account

Order history

Saved carts

Creating a saved cart

Retrieving a saved cart

Making a saved cart active

Shipping addresses

Default address

Payment details

Default payment method

Updating payment methods

Personal details

Do I need to create a separate account to use DesignSpec?

Changing your password

What information do I need to provide to create an account?

Do I have to create an account to place an order?

What if I forget my password?

When I save my cart my active cart is empty - what happened?

I saved my cart and made it the active cart again, but now I no longer see it in saved carts?

How do I remove a saved shipping address?

How do I add additional shipping addresses?

Are you storing my credit card information if I save my payment details?

Can I pay with PayPal or Apple Pay?

Manage Your Order

Order cancellation

Create an order

Order status

Quick reorder

Tracking order shipments

Payments

Payment methods

Credit card not accepted

How do I update my credit card information?

Product Availability

Product availability

Returns

Requesting a return

Product eligible for return

If I was charged tax will that be part of my return refund?

Will my original shipping charges be a part of my return refund?

What if I want my refund on a different credit card than original payment?

How can I track my return?

What is your return policy?

Is there a restocking fee?

Do you offer instant refunds?

Do I have to ship the material back to get a refund?

I have not received my refund, what should I do?

Shipping

Shipping methods

Lost or damaged shipments

Shipping locations

Multiple shipping addresses

Business days & holidays

Why are the estimated delivery dates for Standard Ground and Expedited Freight identical?

Will I receive a notification when my order ships?

When will I be refunded for a lost shipment?

Policies